Policies & privacy

Privacy policy

What we collect. When you order, we collect your name, phone number, delivery address, PIN code, any gift note, and whether you want offers on WhatsApp. If you message us on WhatsApp, we see your number and what you send, including photos or videos for a damage claim.

Why. Only to confirm, pack, deliver and support your order, to take payment, and to keep the accounts the law requires. We send offers and new arrivals on WhatsApp only if you ticked “Send me offers on WhatsApp”. Reply STOP at any time and we stop.

Who sees it. TadaBoo, our order inbox provider (which stores website orders for us), the courier (your name, phone and address, to deliver), and WhatsApp when you chat with us. We never sell or rent your details.

On your phone. This website saves your bag, favourites, recently viewed items and your own past orders in your browser, so they are there when you come back. They are not sent to us. You can clear them from the site (“Forget my orders on this phone”, “Clear”) or by clearing your browser data. We do not use advertising or tracking cookies.

How long. We keep order records for as long as needed to deliver and support your order and to meet accounting and tax rules. Offer consent is kept until you withdraw it.

Your rights. Under India’s Digital Personal Data Protection Act, 2023, you can ask to see, correct or delete your details, or withdraw consent for offers. Message us on WhatsApp or email hello@tadaboo.com.

Delivery

• We deliver anywhere in India. There is no pickup.
• Orders with items worth ₹999 or more ship free. Below that, delivery is ₹99, or ₹149 to the North East (Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim and Tripura).
• Orders arrive in 7–10 days. Checkout shows your charge and expected dates as soon as you enter your PIN code.
• Colours, characters or designs may vary with availability. The product type and value stay the same.

Returns & replacements

We don’t accept returns or exchanges. If an item arrives damaged, or is wrong or missing, WhatsApp us on 97306 24700 within 24 hours of delivery with your order ID and an unedited unboxing video that starts from the sealed parcel.

We replace only the affected items, not the whole bag or box. By default you get store credit for them, valid for 6 months. You can choose a replacement item instead, or a refund to your original payment method if you prefer. Approved refunds reach you within 5–7 working days.

Cancellation & refunds

You can cancel any time before we dispatch your order: WhatsApp us on 97306 24700 with your order ID. Once dispatched, an order can’t be cancelled. If you have already paid, we refund the full amount, including delivery, to your original payment method within 5–7 working days of the cancellation. Your bank may take a few more days to show it.

Terms

• Prices are in Indian rupees and include all taxes. Delivery is charged as above.
• An order is confirmed when we confirm it with you on call or WhatsApp. If something is out of stock, we will tell you and offer a swap or a refund for that item.
• Sale prices and offers apply only during their dates, while stock lasts.
• Products are for children with adult supervision where needed. Small parts are not suitable for children under 3.
• These terms are governed by the laws of India.

Contact & grievances

Seller: Upasana Negi, sole proprietor, trading as TadaBoo
Address: Ghaziabad, Uttar Pradesh, India
Phone / WhatsApp: 97306 24700
Email: hello@tadaboo.com

Grievance officer: Upasana Negi, Founder, reachable on the phone and email above. We acknowledge complaints within 48 hours and aim to resolve them within one month.